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Where is Decathlon Tempe?
Where are your stores in Australia?
Where is Decathlon Knoxfield?
Where is Decathlon Auburn?
Where is Decathlon Box Hill?
Are you opening a store in Melbourne?
What is your policy on Pets?
What is your phone number?
Where is the shop from?
Search and Choose
Can you order something from an overseas Decathlon and ship it in to Australia?
What brands do you sell?
How can I find out if something is in stock in store?
How often do you restock?
Why is the stock in Decathlon Australia different to overseas?
When will a particular item be in-stock?
Can I make a bulk purchase?
Are there any other colours, sizes or shapes of this product available in-store that aren't on your website?
Do you have this item in stock?
You have the exact number of items in stock that I need, can you hold them until I can come in to pay for and collect them?
Does Decathlon sell surfboards?
Why was this item taken off the website?
T-shirt printing cost
Where is AFL and Netball?
Decathlon products size guide:
How to choose the right size Easybreath mask:
Kid's Shoe Sizing
What does 'the item you have chosen in these attributes' mean?
What are the dimensions and weight of a particular product?
How do I know what size I need in a particular item?
EU verses AU sizing
Discrepancy between online and in-store prices
How much does this item cost?
This item has gone up in price, why?
Do bikes get delivered in a box, or assembled?
Can bikes be shipped?
Why do I need to be a member to make purchases?
Shipping and Delivery
How much does delivery cost and how long do you take to deliver?
Delivery of bulky items (over 22 kgs)
Delivering to New Zealand
How does 'Click and Collect' work?
Where do I go to collect my order (Click and Collect)?
Tracking my order
Do you ship outside of Australia?
Where do you ship from?
What happens if I miss my delivery?
Where do you deliver to?
FREE SHIPPING OVER $80!
Can I cancel my order?
My order was damaged on arrival
Why is my payment information stored with you?
Can we do laybuys? Can you hold off an item for me until I come in to purchase it at the store?
Can I place an order for delivery in Australia from overseas?
Gift Cards in Australia
Do you accept gift cards from overseas?
Can I return a gift card for a refund?
Returns & Exchanges
What is your return and exchange policy?
How to return an item online:
How to exchange an item online:
How to return items in store:
How to exchange items in store:
I ordered the wrong size, how do I change this?
International Exchanges and Returns Policy
How long does the warranty last on my product?
How long is the warranty on my product?
Defective/ Damaged items
How to leave us feedback!
Why don't we have a phone number?
Registration and Membership
Not able to complete your account due to an invalid phone number?
Can't place order or cannot create account or cannot checkout?
Not receiving 'Forgotten password' email?
How do I complete my online account?
Why does Decathlon have a membership in Australia, different from Europe?
Printing and customisation
Bike services and repairs
Contacting Job Applicants
Where do I send my resume?
I applied for a job with Decathlon a few months ago, and haven't had a response
How can I find out if there are roles available in my local store?
Are you interested in sponsorship?
Marketing, advertising, PR, media and awareness opportunities
Decathlon Store requirements
I would like to add something to my order, how can I do so?
I want to order a certain amount of quantities, do you provide discounts?
Do you have promo codes?
I want to get printing done, who do I talk to about this?
An item I purchased was scanned twice and I was charged twice, how can this be rectified?
Do you sell Decathlon products in other stores apart from Decathlon?
What is the least and most amount of money that can be put onto a gift card?
How do we buy at the till?
Is the website safe for purchasing products?
Can you delete my payment information after a purchase has been done?
I want to purchase by direct bank transfer.
There is a price discrepancy on the website, what is the real price?
365 days to return
Find us on:
Exchange and refund
Delivery to New Zealand
Our Ambassador Program
Terms and Conditions of use
Terms and conditions of membership
Decathlon is also present in the following countries:
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