Modified on: Tue, 12 Mar, 2019 at 7:41 PM
You can return or exchange online or in-store.
For returns or exchanges of products purchased internationally (other than in New Zealand) see the International Exchanges and Returns Policy page here.
Exchange online purchases for another product (return shipping is free!):
If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. We'll first send you a Parcelpoint free postage label.
If a Parcelpoint is not within reasonable distance of you, please pay to send it back through AUS Post and provide us with your receipt so we can refund the shipping costs.
Meanwhile, we'll place a new order and send you what you need in exchange. If you are unhappy with a product and wish to upgrade to the next model above, this is completely fine, you will just have to cover the cost difference.
To find out more about exchanging online purchases online, click here
Returning online purchases for refund (return shipping is not-free):
When returning your purchases for a refund, provided the reason for the refund is simply a change of mind, and not a defective product, it is the customer's responsibility to pay for return shipping.
In this instance, you can return the product(s) either through AusPost or ParcelPoint, and we'll refund the price of the product to you as soon as we confirm that the delivery is on its way to us. In order to confirm this, we require the tracking number of the shipment, which will be provided to you by either shipping service.
Refunds usually take 2-3 business days to reach you.
To find out more about returning online purchases online, click here.
Exchanging or Returning in-store purchases in-store:
If you'd like to return for an exchange, visit one of our stores, and we'll perform the exchange for you on the spot, provided we have available stock.
In this instance, all we would require to proceed with an exchange are either of the following:
- The original purchase receipt, if available
- The membership number or email ID attached, in case the original purchase receipt is unavailable
If the product you're exchanging your original purchase for is more expensive, the difference in price will be charged to you.
If the product you're exchanging for is less expensive than your original purchase, you will be refunded the difference in the same payment method by which the original purchase was made; i.e., credit card, gift card or cash.
If you're unable to visit a Decathlon store, we'll place a new order and send you what you need in exchange.
To find out more about exchanging in-store purchases at one of our stores, click here
To find out more about returning in-store purchases at one of our stores, click here
Exchanging or Returning in-store purchases online:
The process of exchanging or returning in-store purchases differs from exchanging or returning online purchases online. This is because our policy is to refund costs the same way in which they were paid where possible, for our own security, and that of our customers.
For this reason, it is preferable that in-store purchases are returned or exchanged in one of our stores.
Sometimes, however, it simply isn't possible to get back to one of our stores, and we're aware of that. In these cases, the return shipping process is the same as for online purchases, but any refund involved will be made by gift card.
For more information on Returning an in-store purchase online, click here.
For more information on Exchanging an in-store purchase online, click here.
In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to assist you in exchanging, refunding, or making a warranty claim on a defective item.
There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges and Returns policy here.
PRODUCTS BOUGHT IN DECATHLON STORES OVERSEAS THAT ARE NOT STOCKED BY DECATHLON AUSTRALIA CANNOT BE REFUNDED OR EXCHANGED BY DECATHLON AUSTRALIA
Bulky items (over 20Kg in weight/volume)
The process of returning bulky items items is as follows;
Location: within 25km of Sydney (Ranging from few hours up to 2 business days depending on item/location)
- Under 20kg ($25)
- 20-50kg ($50)
- 50-80kg ($70)
- 80-120 ($90)
Location: 25-50km outside of Sydney (Ranging from few hours up to 2 business days depending on item/location)
- Under 20kg ($75)
- 20-50kg ($65)
- 50-80kg ($75)
- 80-120kg ($90)
Location: Over 50km outside of Sydney (Melbourne, Canberra/ Brisbane/ Newcastle/ Victoria/ Queensland/ ACT (Up to 3-5 business days depending on the location)
- Under 20kg ($75)
- 20-50kg ($80)
- 50-80kg ($90)
- 80-120kg ($100)
Location: Adelaide/ South Australia (Up to 5-7 Business days depending on the location)
- Under 20kg ($90)
- 20-50kg ($100)
- 50-80kg ($110)
- 80-120kg ($125)
Location: Tasmania (Up to 7-10 Business days depending on the location)
- Under 20kg ($100)
- 20-50kg ($110)
- 50-80kg ($125)
- 80-120kg ($140)
Location: Perth (Up to 6-10 Business days depending on the location)
- Under 20kg ($160)
- 20-50kg ($175)
- 50-80kg ($185)
- 80-120kg ($225)
Location: Darwin/NT (Up to 7-10 Business days depending on the location)
- Under 20kg ($250)
- 20-50kg ($260)
- 50-80kg ($310)
- 80-120kg ($350)
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