Before we process your return, we'd like to double check if you would like to exchange for something else instead? Exchanges are free, and we'll cover the cost of return postage. Here is how to exchange an item.


If you prefer to return for a refund, please return your items using Parcelpoint (you will need access to a printer).

1) Click on this link:

2) Choose a parcel point that's closest to you. 
3) Book your return in, and make the return postage payment online.

4) Print the label that you will receive in your email. Please stick it onto the satchel/box you're using to return.
4) Drop it off at the chosen parcel point

Let us know when you've completed the return with your tracking# so we can process your refund. Refunds take 1-3 days to credit into your account.