Modified on: Wed, 12 Dec, 2018 at 5:16 PM
Before we walk you through the return process, we'd like to double check if you would like to check out the exchange page instead?
Exchanges are free, and we cover the cost of return postage. Here is how to exchange an item.
Send an email here, say hi and tell us what you bought.
(you can find names and model codes on your receipt, online or on the product itself)
“Hey guys, I recently bought the OUTDOOR TABLE TENNIS TABLE FT730 Reference: 8318564...”
Give us a quick reason for return.
“...It was a bit of a midnight purchase...and sober eyes have shown me that I don’t have space for it in my apartment.”
We'd like you to return your product/s using Parcelpoint as it is much cheaper for you:
So now that we know its coming, we just need you to send it off (you will need access to a printer).
1) Click on this link: https://parcelpoint.com.au/decathlon/return/method
2) Choose a parcel point that's closest to you.
3) Book your return in, and make the return postage payment online.
4) Print the label that you will receive in your email. Please stick it onto the satchel/box you're using to return.
4) Drop it off at the chosen parcel point
Let us know once you've completed the return by emailing your tracking number here so we can process your refund.
Refunds take 2-3 days to credit into your account.*
*Please note, monetary refunds are only applicable to returns made the same way the item was purchased.
Don't have a Parcelpoint within a reasonable distance?
We can also accept parcels via Aus Post (Aus Post is significantly more expensive)
Please send the returns with a standard AU post service to the below address:
634-726 Princes Hwy
Tempe NSW 2044
Once done, please share the tracking number and we will process your refund. This refund should take 2-3 days to enter your account.
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