Modified on: Tue, 12 Feb, 2019 at 12:38 PM
Returning Online Purchases:
This information relates to returning online purchases online only. For information about returning purchases in-store, click here.
To begin the process, contact us here through the email address associated with the order, or the order ID Number, including information about the particular items you would like to return.
- You can find names and model codes on your receipt, online or on the product itself.
E.g., “Hey guys, I recently bought the OUTDOOR TABLE TENNIS TABLE FT730 Reference: 8318564...”
Give us a quick reason for return.
E.g., “...It was a bit of a midnight purchase...and sober eyes have shown me that I don’t have space for it in my apartment.”
We'd like you to return your product/s using Parcelpoint as it is much cheaper for you:
So now that we know its coming, we just need you to send it off (you will need access to a printer).
1) Click on this link: https://parcelpoint.com.au/decathlon/return/method
2) Choose a parcel point that's closest to you.
3) Book your return in, and make the return postage payment online.
4) Print the label that you will receive in your email. Please stick it onto the satchel/box you're using to return.
5) Drop it off at the chosen parcel point
Please let us know once you've completed the return by emailing your tracking number here so we can process your refund.
Refunds take 2-3 days to credit into your account.
* Please note - only online purchases can be refunded through online returns, for cases of online refunds of in-store purchases, the purchase amount will be refunded to a gift card and sent out.
For more information about online refunds for in-store purchases, click here.
Don't have a ParcelPoint available to you?
We can also accept parcels via AusPost (be advised that AusPost is a more expensive option)
Please send the returns with a standard AU post service to the below address:
634-726 Princes Hwy
Tempe NSW 2044
Once done, please share the tracking information with us for our records, at which point we will go ahead and process the refund for your order.
Again, please allow for 2-3 business days for the refund to transfer to your account.
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