Please write to us using our contact form and give us details of your order and what you would like to exchange.
Exchanging for something with a higher price?
Unfortunately, we don't have a way to charge you for the price difference at this time. We'll be happy to refund the cost of your product, and treat this as an exchange so you get a 'Free return' label. You can go ahead and place a new order for the item you need.
Exchanging for something with a lower price?
No worries, we're happy to process the exchange, and then refund you the difference.
Based on your request, we will place a new order for you immediately. You will receive an email when the order is placed and shipped.
Since exchanges are free, we will also send you a link to print out a 'Free return' label so you can send your products back to us, for free.
You will have to return your products using our partner service 'Parcel Point'.
Parcelpoint is a new & easy way to return online purchases. You can drop off parcels at a local store when it suits you.
Here's how we use the service:
1) We'll send you a 'Free return' label. Click on the link provided.
2) Choose a parcel point that's closest to you.
3) Print the label that you will receive in the link above. Please stick it onto the satchel/box you're using to return.
4) Drop it off at the chosen parcel point.
It's easy, and free!