Here at Decathlon, we made the decision to keep communication between ourselves and our loyal customers primarily in-person or online. This is for a number of reasons.
- Response times are improved dramatically
- All communication is documented
- All information is readily available, and easily communicated between staff
- This creates a buffer, to allow the staff member time to provide the best possible solutions
- Analysis of services provided allows our staff to develop methods and strategies to further improve our current procedures
For these reasons, we look forward to seeing you in any of our four stores, to be opened by December, or to hearing from you online, either via email or live chat.