Returning online purchases online is a very straight forward matter due to a purchasing system Decathlon has in place which protects the purchaser and us from fraud, theft or other complications.


Returning in-store purchases online is a little more involved due to our ability of only refunding purchases the same way they were made, in order to facilitate a more secure purchasing experience for our customers. 


For this reason, in-store purchases can only be monetarily refunded in-store; if you wish to return a purchase through our online method, the only option we have would be to provide the reimbursement as an online discount code instead. Please get in touch with our team for more information about this option: https://help.decathlon.com.au/support/tickets/new



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